Frequently Asked Questions
When you use a sunblock lotion, you may have noticed a worsening of your rosacea symptoms due to the incompatibility of your skin with lotion-based products. If that is the case, then our gel-based facial serenity gel might be right for you.
On the other hand, if you prefer a moisturizer on your skin and your skin can tolerate lotions, then our facial serenity serum would be a better choice.
You may also try to order on a different browser. If you are still experiencing problems, please contact us immediately.
When your browser points to a secured domain, an ‘SSL’ handshake authenticates the server and the client and establishes an encryption method and a unique session key. This ensures that your credit card information will be encrypted before it will be send to our servers. The server has a specific encryption-decoder key that is unique to your particular session.
We will never see your credit card information and our site never stores any credit card numbers.
As of October, 2014, our site no longer supports older SSL protocols, which means that if you’re using older browsers such as Internet Explorer 6 and earlier versions, you will will not be able to check out.
We strongly recommend that you upgrade your browser to the latest version. Our site is optimized for Firefox, Safari and Chrome.
If you do not receive an email confirmation of your order, you may have made a typo in your email address.
You have to click “Place Order” after you return to our site, otherwise your order will not go through.